Terms and Conditions
I. TERMS & CONDITION
In these Booking Terms and Conditions “we”, “us” or “our” mean VIETNAM ALLURE TRAVEL (Business lisence: 0108571464 issued 04 Jan 2013) , its successors and assignees, and “you” or “your” mean the person, organisation or entity that uses our Site or books or participates in a Tour with us, each a “Party” and collectively “the Parties”.
These Terms form the agreement under which you will use our Site and we will supply our Tours to you. Please read these Terms carefully. Your use of our Site or booking or participation in a Tour, indicates that you have had sufficient opportunity to access these Terms, and that you have read, accepted and will comply with these Terms. If you have any questions, please contact us before using our Site or booking or participating in a Tour, by using the contact details below.
II. BOOKING TOURS
You may book a Tour from us, using the booking process on our Site. We may, at our discretion, accept or reject any booking of a Tour, for any reason.
If we accept your booking, a confirmation email will be sent to you, attaching details of the Tour, our invoice and a copy of these Terms (Confirmation Email). It is your responsibility to check the booking details (including, in particular, the details of your Tour) provided in the Confirmation Email before paying our invoice.
Your booking will be complete, on your payment of part, or all of, the Fee in accordance with these Terms. Once your booking is complete, you may not cancel your booking other than in accordance with these Terms, including our cancellation policy.
The Fees are determined by the Tour that you have selected during the booking process and as further particularised in the Confirmation Email.
Fees are to be paid to us using the payment method prescribed on our Site and in accordance with the payment terms in our invoice. You must pay the Fee in full prior to the commencement of your Tour. We may cancel your participation in the Tour if the Fee is not paid to us in full in accordance with these Terms.
Our Fees may change from time to time, at our discretion. It is your responsibility to check our current Fees before you submit your booking through our Site. For the avoidance of doubt, once your booking is complete, the Fee for your Tour will not change.
IV. CANCELLATION POLICY
Following your payment of part or all of the Fees, if you choose to cancel your Tour:
(a) more than 30 days prior to the start date of the Tour, your Tour can be changed or moved free of charge. If you no longer wish to travel with us, a cancellation fee of 25% of the value of the Tour will apply. If applicable, we will refund you the balance of any Fee paid by you; and
(b) within 30 days from the start date of the Tour, your Tour can be changed or moved subject to any applicable administrative fees. If you no longer wish to travel with us, a cancellation fee of 100% of the value of the Tour will apply.
If you cancel on the start date of the Tour or any time thereafter (including by leaving the Tour) or you do not show up for the Tour, you will be liable to pay the Fee in full and no refund will be made to you.
V. CHANGING DATE OF TOUR
We understand that your travel plans may change. Therefore all our tours and start dates are changeable. You must notify us in writing of any desired start date or tour changes prior to the start date of your tour. Your request for a start date or tour change will be subject to the availability of your desired Tour or start date. You can also move your Tour to open dated.
If you wish to change your Tour or date:
- more than 30 days prior to the start date of your original Tour, the change will be free of charge; or
- within 30 days from the start date of the original confirmed Tour, a minimum administrative fee of US$ 200 will apply for the reasonable costs incurred by us for the change. Additional charges may apply depending on your destination of travel & notice given.
- if the Tour you change to is of less value than your original booking, the balance of extra monies paid will remain as credit to be used against any future Tour.
VI. FORCE MAJEURE
Force majeure event means any event or circumstance beyond our control, including but not limited to war, the threat of war, civil strife, pandemic, terrorist activities or the threat of terrorist activities, acts of governments or local authorities, strikes, industrial disputes, demonstrations, natural disasters, unnatural disasters such as explosions or any similar event which is outside our control.
If we have to suspend or make major changes to your Tour because of a force majeure event we will offer you an alternative date or Tour, or a full credit towards any future travel with us. We will not be liable to refund your monies or pay you compensation.
VII. CHANGING ITNERARY
The Tour itinerary may be subject to change due to unexpected circumstances or events. If we are unable to offer a particular inclusion in the Tour itinerary due to events or circumstances beyond our reasonable control, we will use our best endeavours to replace it with an inclusion of equal or greater value.
VIII. AGE & HEALTH
You must be at least 18 years old, or if you are under 18 years old, obtain the consent of, or during the Tour be under the supervision of, a legal guardian that is at least 18 years old.
Participation in our Tours may involve physical effort and exertion. You must not participate in a Tour if participation in the Tour will adversely affect your physical health and/or medical condition. We recommend that you seek medical advice regarding your participation in any Tours. Your participation in a Tour will be at your own risk, and you agree to sign a waiver form prior to your participation in any Tours.
You are responsible for obtaining any vaccinations or medical information relevant to your destination country.
IX. PASSPORT, VISA AND CREDIT CARD
You must have a valid passport for the duration of any Tour and for 6 months thereafter. It is your responsibility to have a valid visa throughout the duration of the Tour. We will not be held responsible if you are denied entry to a destination country due to an invalid passport or visa.
If you book a Tour that expressly states that we will apply for a visa and/or bank account on your behalf, you authorise us to prepare and lodge your visa application and/or bank account application, and perform all incidental or related activities, based on the information provided by you. We do not have an impact on, and will not be liable for, the processing time or result of any visa application and/or bank application.
You must hold and maintain valid travel insurance for participation in any tour of Vietnam Allure Travel.
XI. PHOTOS & VIDEOS RECORD
During your Tour, your tour guide or other group members may take photos or record videos of you participating in the Tour or you may provide us with photos or videos that you have taken. You consent to us publishing such photos and videos and details (including but not limited to your name, location and date) for our marketing purposes including on the Site and social media.